Frequently Asked Questions (FAQ)
Welcome to GetLabubu’s FAQ page. Here you’ll find answers to common questions about our products, ordering process, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact us at info@getlabubu.com.
ABOUT GETLABUBU
What is GetLabubu?
GetLabubu is the official destination for authentic Labubu collectibles. We are an officially licensed store bringing you rare and exclusive Labubu figures, directly from the birthplace of Labubu.
Where are you located?
Office Address: 43 rue de Maubeuge, 75009 Paris, France
Warehouse Address: 150 Kennedy Road, Wan Chai District, Hong Kong
ORDERS & SHIPPING
Where do you ship from?
All orders are shipped directly from our Hong Kong warehouse to ensure fast and efficient delivery worldwide.
Do you offer worldwide shipping?
Yes, we ship internationally.
How long will it take to receive my order?
Shipping times vary depending on your location. You will receive tracking details once your order is dispatched.
Can I track my order?
Yes, once your order is shipped, we will email you the tracking information.
PAYMENTS
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- Shop Pay
- PayPal
- American Express
- Maestro
- Cartes Bancaires
In what currency will I be charged?
Prices are listed in USD ($) by default. You may see prices converted into your local currency automatically. At checkout, the final charge will be in the displayed currency.
Is my payment information secure?
Absolutely. We use SSL encryption and PCI-DSS compliant payment processors to ensure secure transactions.
RETURNS & REFUNDS
What is your return policy?
You can return most items within 30 business days (Mon - Fri) of receiving them. Items must be unused, in original packaging, and approved for return in advance.
How do I initiate a return?
1. Email us at info@getlabubu.com with your order number and reason.
2. We will confirm return authorization and provide instructions.
3. Ship the item using a trackable service to the provided return address.
Where do I send my return?
After approval, returns must be sent to our Hong Kong warehouse:
150 Kennedy Road, Wan Chai District, Hong Kong.
Please do not send returns to our Paris office.
Do I have to pay for return shipping?
Yes, unless the item is damaged or incorrect. Return shipping costs are the buyer’s responsibility.
What items are non-returnable?
Gift cards
Sale items (unless defective)
Used or worn items
Personalized or custom-made items
When will I receive my refund?
Refunds are processed within 10 business days (Mon - Fri) of receiving the returned item. Your bank may take additional time to reflect the refund.
EXCHANGES
Can I exchange an item?
Yes, if the item is unused and in original condition. Please follow the return steps and specify that you’d like an exchange. Exchanges depend on product availability.
PRIVACY & SECURITY
What information do you collect?
We collect personal information such as your name, email, address, and payment details (securely processed), as well as site usage data via cookies and analytics.
How do you protect my data?
We use industry-standard security practices and never sell or rent your data to third parties.
Do you use cookies?
Yes, for analytics and site functionality. You can manage cookie preferences in your browser settings.
CHILDREN’S PRIVACY
Is your website suitable for children?
Our products and services are not intended for individuals under 13 years of age. We do not knowingly collect data from children.
CANCELLATIONS & CHANGES
Can I cancel my order?
Yes, within 24 hours of placing your order. Contact us immediately at info@getlabubu.com.
CONTACT INFORMATION
Company Name: GetLabubu
Office Address: 43 rue de maubeuge, 75009, Paris, France
Warehouse Address: 150 Kennedy Road, Wan Chai District, Hong Kong.
Business Hours: 9:00 AM - 5:00 PM (Mon - Fri), (GMT+01:00) Central European Standard Time (Paris)
French Helpline: +33112345678
Hongkong Number: +852 69606541
Mail: info@getlabubu.com
We’re here to help and ensure your experience with GetLabubu is a magical one!